fbpx
Give
Register Now
Child Care
Exercise Schedules

Position Information

Job Title:
Member Engagement Lead
Location:
Mukilteo YMCA
Category:
Membership
Classification:
Part-time
Salary:
$12.47-14.03 DOE
Education & Experience

• Strong interpersonal and problem solving skills
• Ability to coach and lead staff
• Basic computer skills/knowledge required
• Fluency in second language desired

Required Skills

• Minimum age 18

Responsibilities

Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, maintain cleanliness and organization of the Welcome Center and other areas of the facility. Provide direction for the Welcome Center and staff. May create staff schedules and provide department administrative support as needed.

Job Duties/Responsibilities:
• Model and provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
• Comprehensive knowledge of sales cycle (introduction/probing/close)
• Address and resolve membership concerns
• Apply all YMCA policies, practices and procedures ensuring a positive member experience
• Respond to emergency situations
• Hand out and launder towels; monitor the locker rooms and adhere to other safety guidelines
• Ensure proper implementation of Welcome Center procedures
• Train member engagement representatives to effectively and accurately use constituent software
• Review, update, and relay branch information to staff
• Coordinate with the business office as necessary on financial transactions
• Perform other duties as assigned

Cause-Driven Leadership® Competencies

Y Culture:
• Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
• Exhibit Caring, Honesty, Respect and Responsibility

Contact

Corinne Stillman
425 493 9622
cstillman@ymca-snoco.org

Submission Instructions

Apply online, please include cover letter, resume, and 3 professional references

Apply Now