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Position Information

Job Title:
Membership Coordinator
Location:
Mill Creek YMCA
Category:
Membership
Classification:
Part-time
Salary:
$15.77 - $17.49 /hr
Education & Experience

Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications:
•Previous supervisory experience in customer service
•Excellent personal computer skills and experience with standard business software
•First Aid, CPRPRO, AED, O2 and Child Abuse Prevention required within 30 days of hire
•Fluency in second language preferred
•Ability to exercise sensitivity in dealing with individuals of diverse socio-economic backgrounds, cognitive and physical abilities as well as individuals of diverse cultural and ethnic backgrounds

Required Skills

Direct all aspects of member services desk for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. Implement branch promotions and procedures to achieve strategic goals.

•Effectively creates and manages budgets
•Holds staff accountable for high-quality results using a formal process to measure progress

Personal Growth:
•Shares new insights
•Facilitates change; models adaptability and an awareness of the impact of change
•Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance

Responsibilities

•Implement membership strategies to promote recruitment of new members and retention of existing members
•Organize assigned staff to support membership development and retention goals
•Identify and resolve problem areas to ensure high member satisfaction
•Conduct ongoing assessment of staff functions to determine required core competencies and skills; design and implement training as needed
•Recruit, hire, train, develop, schedule and direct personnel and volunteers as needed
•Review and evaluate staff performance, develop strategies to motivate staff and achieve goals
•Promote program and membership enrollment in interactions with existing and potential members
•Coordinate program registration, including logistics to support phone, walk-in and web registration
•Coordinate with marketing efforts to maximize enrollments; provide ongoing support to Program Directors on related issues.
•Ensure proper implementation of front desk procedures
•Review and update desk procedures and communicate changes to staff
•Coordinate with the business office as necessary on financial transactions
•Participate in staff meetings, provide appropriate support to volunteer and staff committees
•Completion of YMCA specific training/certifications as directed
•Perform other duties as assigned

Physical and Mental Demands: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.

Physical Demands: While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Mental Demands:
While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals.

Typical Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typically, interaction with others is busy, constant and occasionally interruptive. Work may be demanding at times. May require ability to work irregular hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job descriptions represent a general outline of job duties, functions and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and therefore their description may not reflect the precise nature of the position at a given point in time.

Cause-Driven Leadership® Competencies

Team Leader Core Competencies

Mission Advancement: Models and teaches the Y’s values.
•Ensures a high level of service with a commitment to improving lives
•Provides volunteers with orientation, training, development, and recognition
•Cultivates relationships to support fundraising

Collaboration:
•Champions inclusion activities, strategies, and initiatives
•Builds relationships to create small communities
•Empathetically listens and communicates for understanding when negotiating and dealing with conflict
•Effectively tailors communications to the appropriate audience
•Provides staff with feedback, coaching, guidance and support

Operational Effectiveness:
•Provides others with frameworks for making decisions
•Conducts prototypes to support the launching of programs and activities
•Develops plans and manages best practices through engagement of team

Contact

Cindy Mascari
425 357 3032
CMascari@ymca-snoco.org

Submission Instructions

To Apply:
Submit Application and then Email Cover Letter and Resume with Three Professional References to:
Cindy Mascari
Senior Director
CMascari@ymca-snoco.org
With “Membership Coordinator,” in the Subject line.
No phone calls, please.

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