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Position Information

Job Title:
Member Engagement Representative
Location:
Everett YMCA
Category:
Membership
Classification:
Part-time
Required Skills

• Minimum age 18
• Strong interpersonal and problem solving skills
• Basic computer skills/knowledge required
• Fluency in second language desired

Physical Demands:
* Must be able to remain alert
* Must be able to sit or stand for extended periods
* Ability to perform basic custodial tasks
* Ability to lift a minimum of 30 lbs


Responsibilities

Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, maintain cleanliness and organization of the Welcome Center and other areas of the facility.
• Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
• Entry level sales – follow sales cycle (introduction/probing/close)
• Address and resolve membership concerns
• Apply all YMCA policies, practices and procedures ensuring a positive member experience
• Respond to emergency situations
• Hand out and launder towels, monitor the locker rooms and adhere to other safety guidelines
• Perform other duties as assigned

Cause-Driven Leadership® Competencies

Y Culture:
• Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
• Exhibit Caring, Honesty, Respect and Responsibility

Contact

Kristy Kentch
425 374 5733
kkentch@ymca-snoco.org

Submission Instructions

Submit Cover Letter, Resume, and Completed Application with three professional references to:
Kristy Kentch
Membership Director
kkentch@ymca-snoco.org
With “Member Engagement Rep” in the subject line
No phone calls please

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