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Position Information

Job Title:
Member Engagement Representative
Location:
Monroe/Sky Valley YMCA
Category:
Membership
Classification:
Part-time
Salary:
$11.50+ DOE
Days & Hours:
Opening, dayshifts and evening shifts available, 15-20 hours per week. Two weekend shifts are required per month.
Required Skills

• Minimum age 18
• Strong interpersonal and problem solving skills
• Basic computer skills/knowledge required
• Bilingual preferred

Responsibilities

Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, maintain cleanliness and organization of the Welcome Center and other areas of the facility.

Job Duties/Responsibilities:
• Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
• Entry level sales – follow sales cycle (introduction/probing/close)
• Address and resolve membership concerns
• Apply all YMCA policies, practices and procedures ensuring a positive member experience
• Respond to emergency situations
• Hand out and launder towels, monitor the locker rooms and adhere to other safety guidelines
• Perform other duties as assigned

Cause-Driven Leadership® Competencies

Y Culture:
• Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
• Exhibit Caring, Honesty, Respect and Responsibility

Contact

Erin Lewis
360 805 1879
elewis@ymca-snoco.org

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