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Position Information

Job Title:
Member Engagement Coordinator
Location:
Mukilteo YMCA
Category:
Membership
Classification:
Part-time
Salary:
$15.09 - $16.98/hr DOE
Days & Hours:
shifts vary
Required Skills

• One year or more previous supervisory experience in customer service with inside sales a plus
• Experience working with individuals, families and communities of diverse backgrounds and abilities
• Strong computer skills and experience with standard business software
• Strong professional written and verbal communication skills
• Fluency in second language desired

Physical Demands:
While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Responsibilities

Direct Welcome Center for the branch including recruitment and sales of new members, retention of existing members and supervision of assigned staff. Implement branch promotions and procedures to achieve annual operating plan goals and targets. Working Welcome Center frontline as needed, creating a safe, positive and inclusive atmosphere that promotes participant safety and engagement in accordance with YMCA policies, practices and procedures.
• Develop and implement inclusive membership strategies to promote engagement of new members and retention of existing members
• Comprehensive knowledge of sales cycle (introduction/probing/close)
• Coordinate staffing strategy for meeting (or exceeding) monthly sales goal targets
• Coach assigned staff to support membership engagement and retention goals
• Identify, de-escalate and resolve all situations to ensure high member satisfaction
• Respond to emergency situations
• Conduct ongoing assessment of staff processes and procedures to determine required core competencies and skills; design and implement training as needed to improve efficiency and member engagement
• Promote a diverse workforce; recruit, hire, train, develop, schedule and direct personnel and volunteers as needed
• Review and evaluate staff performance, develop strategies to motivate staff and achieve daily, monthly and annual goals
• Promote program and membership enrollment in interactions with existing and potential members
• Coordinate program registration, including logistics to support phone, walk-in and web registration
• Coordinate with marketing efforts to maximize enrollments; provide ongoing support to Program Directors on related issues
• May organize events and/or represent the YMCA at community events
• Ensure proper implementation of Welcome Center policies, practices and procedures
• Review, update, and relay branch information to staff
• Coordinate with the business office as necessary on financial transactions
• Participate in and may lead staff meetings, provide appropriate support to volunteer and staff committees
• Perform other duties as assigned

Cause-Driven Leadership® Competencies

Y Culture:
• Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
• Exhibit Caring, Honesty, Respect and Responsibility

Contact

Kate Rossart
425 493 2415
krossart@ymca-snoco.org

Submission Instructions

Apply online, please include cover letter, resume and references

Apply Now