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Position Information

Job Title:
Call Center Representative
Location:
Association Office
Category:
Membership
Classification:
Part-Time
Salary:
$15-$16 per hour/DOE
Days & Hours:
20-30 hours per week, Monday-Friday, Noon-6pm
Education & Experience

• Previous professional experience in membership, marketing and/or sales preferred
• Strong personal computer skills and experience with standard business software
• Must have strong interpersonal, public relations and communications skills.
• Ability to exercise sensitivity in dealing with individuals of diverse socio-economic backgrounds, cognitive and physical abilities as well as individuals of diverse cultural and ethnic backgrounds

Why the Y?

Our staff members are individuals who work hard, serve others, and care deeply about the community. We make a difference. Our work environments are diverse and full of opportunities to impact others. If this is your calling, join us – we could use someone like you!

Enjoy helping people? Like to talk on the phone? The YMCA of Snohomish County is looking for a caring person with a friendly voice to connect our members to their next activity or address their concern. We are looking for someone with professional experience in membership, marketing, customer service or sales. If this sounds like you, read on!

Responsibilities

Promote a positive, professional and welcoming atmosphere by providing excellent customer service and exemplifying our YMCA values. Enthusiastically support members, potential members, and all YMCA stakeholders through our voice and digital support channels. Provide friendly and efficient customer service while answering membership and program questions, conducting account management services, and completing transactions.

Essential Functions:

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue, and explain possible solutions in a way that makes the member feel supported and valued
• Perform account management services, complete transactions, occasionally administer YMCA systems.
• Seize opportunities to upsell YMCA membership and programs
• Assist existing and prospective members regarding their individual membership needs
• Elevate issues and feedback to appropriate staff when necessary. Handle complaints in a courteous manner. Effectively negotiate and resolve customer service problems
• Demonstrate flexibility by assimilating new information quickly, maintaining awareness of changes in procedures and policies, and supporting various YMCA departments

Cause-Driven Leadership® Competencies

Y Culture:

• Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
• Exhibit Caring, Honesty, Respect and Responsibility
• Complete required training and certifications within established guidelines

Benefits of working for the Y

Our benefits are AMAZING!
• FREE individual YMCA membership (up to a value of $68/month) for all staff; and free upgraded family or couples membership after 2 years of continuous employment.
• FREE training offered for all positions & get paid while you train for your job!
• Cheery, dynamic cause-driven work environment, like no other!
• Flexible work schedules and a family-friendly environment.
Little to no experience required for most positions—let us train you!

Contact

Amber Funnell
425 374 5779
afunnell@ymca-snoco.org

Submission Instructions

Apply online via link below.

Apply Now